Return & Refund Policy

1. Eligibility for Returns

• Returns are accepted within 15 days from the date of delivery.
• The item must be unused, unwashed, and in its original condition with all tags attached.
• Customized or personalized dresses are not eligible for return unless defective.

2. Non-Returnable Items

• Items damaged due to improper use, wear, or washing.
• Sale or clearance items (if specified at the time of purchase).

3. Return Process

• To initiate a return, contact customer support at marvaniakomal@gmail.com with your order number and reason for return.
• You will receive instructions on how to ship the item back.
• Customers are responsible for the return shipping cost, unless the product is defective or incorrect.

4. Refunds

• Refunds will be processed after the returned item is inspected and approved.
• Refunds are issued to the original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• Exchanges are allowed for the same item in a different size or color, subject to availability.
• Contact customer support to confirm exchange options.

6. Damaged or Defective Items

• If the product is received damaged or defective, notify customer support within 48 hours of delivery.
• A full refund or replacement will be provided at no extra cost.

7. Contact

• For any queries regarding returns, refunds, or exchanges, email marvaniakomal@gmail.com.
• Our team will respond within 24–48 hours.